Multi-Session support for remote access
This feature is now available for all CrossLoop paid accounts (Pro and Remote Access). You can now launch multiple viewers from the "My Computers" and "Customers" tabs of the CrossLoop website. Each of the viewer sessions is identified by the name of the remote computer. Clicking on the Viewer icon in the tray allows the selection of a specific remote computer. Right clicking on the Viewer icon in the tray can be used to operate on all of the Viewer windows: Cascade, Show Windows Stacked, Show Windows Side by Side, Minimize Group and Close Group.
- The client no longer restores minimized Viewers after 20 seconds, Viewer window will remain minimized
- Caps lock is turn OFF on both the Share and Access computers when the "Connect" button is hit
- Improved connection speed for Instant Share and Remote Access
- Windows XP support for non-admin users
- Added confirmation messages to the Logout and Quit requests
- Additional "Remote Connection Info..."
- Added "Viewer Connection Options" to allow full Viewer control of remote sessions
Note: CrossLoop 2.80 with Multi-Session is only available for Windows at this time. The latest Mac version is 1.40
- New Client Features
- Access Remote Computer, now opens My Computers tab on website
Requires login to access remote computer on website
- Manage Remote Access, now opens Experts tab on website
Requires login to access remote computer on website
- Self Test, verifies share capability of client, before remote access
- Solicit Social Feedback, expert can describe helped topic for customer to post on Facebook or Twitter
- Send Ctrl-Alt-Del, from client dialog and UltraVNC viewer to invoke task manager or initiate login
- New desktop icon, improved 48x48 pixel CrossLoop icon for Windows 7 and Vista desktops
- New application active icon, displays when a screen sharing session is in progress
- New receive files menu item, enables share computer to initiate file transfer from access computer
- Client Bug Fixes
- Startup, waits for Internet connection at application startup before continuing
- Hybrid P2P, performs parallel relay and peer-to-peer UDP connections and switches to P2P if successful
- Application server setting changes, detected at startup and before each screen sharing session
- Remote connection error messages, improved with more information
- ESC key ignored, no longer closes the application
- Logout confirmation, warns that the client will not be remotely accessible after logout
- CrossLoopConnect.exe signed, to avoid antivirus software warnings
- Startup Splash not on top, allows other windows to be topped during CrossLoop startup
- Desktop background 32-bit color fixed, forces desktop background to black when screen sharing
- New Website Features
- My Computers - tab, displays your computers which you can remotely access
- Customers - tab, displays the computers which your customers have given you access
including the ability to:
- Add a customer
- Send a bill
- Status of connection and last access
- Mark as favorite
- Display recent chat
- Edit customer notes
- Remove customer
- Experts - tab, allows you to modify the access you give to the expert
We are pleased to bring you CrossLoop V2.60 which has new features for CrossLoop users, including Windows 7 support and the ability to run CrossLoop as a non-Administrator (Standard User).
Key Features of CrossLoop V2.60
This new version of CrossLoop is fully compatible with Windows 7.
Non-Administrator (Standard User) Install
CrossLoop can now be installed on Vista and Windows 7 without administrator privileges.
Remote Connection Information
Once a screen sharing session begins, the client "Remote Connection Info..." menu can be selected to
display information about the remote client. This is particularly important for CrossLoop Helpers (Access Computer)
because it shows the state of the remote client User Access Control (UAC).
Remote Connection Information (Sample display)
Color Depth (Pixels)
Number of Monitors
ANSI Code-Page Identifier
Operating System Version
||18.104.22.168 (Win Vista)
CrossLoop Client Version
User Access Control (UAC) Enabled
Member of Administrators Group
Operating System Type
We have recently launched the latest version of the CrossLoop client - The V2.51, equipped with some exciting features:
Share My Screen allows the customer to directly screen share by clicking the “Share My Screen” button in the chat window itself. No more asking the customer to download the client from CrossLoop’s homepage.
Single Click Connect to Recent Helper: The customer will be able to view a list of recently contacted helpers in their client and contact you by simply clicking on your name.
Reconnect After Reboot: This permits the client to directly reconnect after reboot. All you have to do is to click the “Reconnect After Reboot” option in the client. Do not forget to download the latest version to have access to all these features. For more information, click here.
- Chat for Marketplace Helpers
As a CrossLoop marketplace Helper, you can now initiate a chat with a customer during a screen sharing session.
You can also bill them for services rendered so you can get paid immediately. CrossLoop charges a discounted
fee for these transactions. Learn more.
- Bug Fixes
Several bug fixes were made including improvements in the generation of the client Access Codes.
- New Website Features
- Additional improvements to Search Ranking to better identify the best Helpers
- Redesigned home page to make it easier to find a Helper.
We are pleased to bring you CrossLoop V2.43 with improved connection handling and updates.
- New Website Features:
- Improved Availability Function
Simply clicking on the green "available button" toggles your availability on (green button) and off (grey button) to
indicate you are available to provide immediate responses to chat on the CrossLoop Marketplace.
- Improved Connection Handling
Re-connecting after a session has been completed is improved as well as the handling of UAC events where a connection
is broken between the Share and Access computers.
- Improved Updates
The CrossLoop client is able to quickly perform updates without requiring the user to go to the CrossLoop website and
download/install new software.
- Bug Fixes
Several bug fixes were made, including missing post rolls for customer feedback/ratings and failures to re-connect
clients that were engaged in relay sessions.
- Improved Screen Sharing:
Screen sharing now supports scaling and multiple monitors. The default scaling is automatic,
however full scaling or no scaling options are available at run time.
- Access to CrossLoop Helpers:
The CrossLoop client has a footer which provides access to the CrossLoop Helpers. The access
is provided using a search widget where search terms can be entered into the client.
- Two Minute Timeout Assistance:
In the event of a two minute coundown timeout when a "Connect" is done from the
Share tab, a dialog is displayed giving possible solutions:
- Did you give your Access Code to your Helper?
- Does your Helper have your correct Access Code?
- Click here to Find a Helper
- New User Startup:
The CrossLoop client now displays a dialog at startup with the ability to
Create Account. The user may also choose to either login or skip.
- Handling /VERYSILENT Installs:
In the event that the CrossLoop client is installed with the Inno Setup /VERYSILENT switch,
the user will be prompted to accept the End User License Agreement.
- Share Tab Default:
The CrossLoop client now defaults to the Share Tab after the initial installation. This will
make it easier for Helpers to instruct Customers when they launch CrossLoop to share their screen.
- Helper Thumbnail Displayed on Share Dialog:
The CrossLoop client will now display the Helper thumbnail when the client has connected
with the Share tab.
- Bug Fix: Logged in Helper Computer Resuming from Sleep Mode
A bug has been fixed in the CrossLoop client which now correctly restores the Helpers presence
when a computer is resumed after sleeping.
- Bug Fix: Client Running but not in the Tray
A bug has been fixed in the CrossLoop client where it was possible to have the CrossLoop
client running, but not visible in the tray. This would occur if a Helper logged out of
CrossLoop when in the run at startup mode.
- Modified overinstall/uninstall: The process of over installing and uninstalling CrossLoop has been modified to avoid problems with false positives by anti-virus software such as AVG.
- Improved Vista UAC handling: When a Shared computer is running CrossLoop on a computer with Windows Vista User Access Control (UAC) enabled, the connection between the Access and Share computers is lost if an action taken on the Share computer results in a UAC prompt to Continue or Cancel. This is an important feature of the security model for Windows Vista and is the default configuration.
We have made an improvement to CrossLoop to handle these UAC prompts and the resulting lost connection. Our primary objective in making this improvement was to ensure that CrossLoop does not compromise the security of the Shared computer. The following sequence is the way in which CrossLoop handles UAC prompts:
- The sequence begins with a CrossLoop session in which the Share computer is running Windows Vista with UAC enabled
- A UAC prompt to Continue/Cancel on the Share computer will occur when an action is taken such as changing User Account Settings. The Share computer display is shown below.
- When the UAC prompt is shown on the Share computer the connection between the Share computer and the Access computer is lost. At that point the Access computer will automatically attempt to reconnect with the Share computer. The dialog on the Access computer is shown below, note the "Connection lost" message.
- When this "Connection lost" dialog is displayed on the Access computer the person on the Share computer will need to respond to the UAC prompt by selecting either Continue or Cancel. Taking either action will automatically reconnect the Share computer to the Access computer.
- The reason for requiring action on the part of the person operating the Share computer is because the security model of CrossLoop requires a person to be physically present on the Share computer. To continue a CrossLoop session without requiring action on the part of the person on the Share computer would provide a security vulnerability.
- 2-step Download: A click on 'Free Download' on the homepage will take users
to our Download page. Users must click again on 'Free Download' (under Step 1) on that page. This
will now prompt a user to install CrossLoop and the installation will proceed exactly like before.
This change is in response to users telling us that pop-up blockers prevent the crossloopsetup.exe
from appearing on their screen. This should remedy the issue.
- Improvements to Minimize Anti-Virus Software Alerts: We continue to see, through user feedback,
a lot of false positives by anti-virus software programs that flag CrossLoop, preventing the optimal experience.
In an effort to always enable anyone to provide or get help instantly, we have optimized our software to reduce
these false positives.
- Prompt to Login: Upon start-up of the CrossLoop software application, if you are not logged in,
you will first see a Create an Account and Log-in screen. If you already have a CrossLoop account, you’ll want
to login here. If you do not already have an account, the link to Create an Account is a simple account creation
that can be done within seconds within the application itself. Once completed, a user can continue with their
session as always.
This change was made in response to customer feedback. Users couldn’t find their session history in their
accounts because they were not logging in to the application.
Please note, in order for Ratings to count towards your Reputation, the person you are helping has to have
an account and be logged in during the session.
In response to customer feedback, we have changed the terminology from “JOIN” and “HOST”. This is now called “Access” and “Share”. Please download the new version today at www.crossloop.com.
The new CrossLoop software has optional photos as shown below.
Also, we now offer FREE accounts! You can now login to track your sessions, capture customer feedback, and build your technical credentials with each session. You can then promote yourself with your free public profile page and CrossLoop Badge.
Please visit www.crossloop.com to learn more and to download V2.0.
Here is an example of a widget which you can use to promote your technical credentials:
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