Unattended Remote Access
CrossLoop Pro provides unattended remote access to other persons' computers. The unattended remote access feature is controlled by new menu items and an additional confirmation dialog during the login process. The two new menu items are:
- Manage Remote Access
- Access Remote Computer
If the CrossLoop client is not logged in the "Manage Remote Access" menu item displays the message, "Login required".
If the CrossLoop client is not logged in the "Access Remote Computer" menu item displays the message, "Login to Professional account required".
If the CrossLoop client is logged into a simple account the "Manage Remote Access" menu item displays the message, "Remote access not enabled - check your settings on www.crossloop.com". You must enable unattended remote access on your account settings page in order for your computer to be remotely accessed. This is because remote access requires the necessary presence polling.
You can optionally disable unattended remote access from this computer by removing the checkbox from the "Manage Remote Access" menu.
You can access a remote computer by selecting the computer from the "Access Remote Computer" menu. Note that you may need to "Refresh" in order to see a computer which has recently come online. Remote computers may be grayed out for two reasons:
- Remote computer is offline or possibly turned off
- Remote computer is not logged into CrossLoop
If the remote computer is currently in a screen sharing session it will show "(busy)". You may proceed to remotely control that computer by selecting it. Note that the screen sharing session in progress will end and that you will begin a new screen sharing session.
When you have selected a computer for remote access, you will see a dialog indicating that CrossLoop is starting remote access. You may "Cancel" the remote access request or allow the screen sharing session to proceed.
When you end a screen sharing session that you have initiated with the "Access Remote Computer" menu, there will be no post-roll browser launched or CrossLoop feedback post-roll.
