Troubleshooting Install

Troubleshooting Install

This help section provides details on troubleshooting installation problems. Please make sure that your computer satisfies all of CrossLoop's requirements:

  • Operating Systems: Windows XP and newer
  • Admin rights: You must be an administrator of your computer if you are using an OS older than Vista. If not, you can install as a non admin (Note: Admin password may be required in case of a UAC prompt).

I can't Install the CrossLoop Application / File is Corrupt Message

The only known reason why you could be unable to install the CrossLoop Application is because your firewall/security program might be blocking or disabling the install file. As a result, you may get a message that the file is corrupt when you try to run the CrossLoop Installer. Some security software blocks our install because it is a desktop sharing program that uses VNC. If you are concerned about security, please visit the security section of our help pages.

Please follow these steps to install the CrossLoop Application:

    1. Disable your security program.
    2. Download the most current version of the CrossLoop application.
    3. Install CrossLoop (Click here for instructions).
After installation, you will need to configure your firewall to allow CrossLoop to work. The details on how to configure your firewall are provided in the connection troubleshooting help page.

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