Troubleshooting - Download or Install

This help section provides details on how to troubleshoot download and installation problems. Please make sure that your computer satisfies all of CrossLoop's requirements before reading on:

• Operating Systems: Windows 2000 and newer
• Admin rights: You must be an administrator of your computer

If you satisfy those conditions, please choose among the following issues to see how to resolve your problem:

• I can't download the file
• I can't install the CrossLoop application / file is corrupt message

I can't Download the File

Please follow these steps to install CrossLoop:

1. Go to our download page
2. Press the download button
   
   
   
3. Select "Run": If this step fails, please choose "save"
   
    
4. When prompted, select "Run" again
   
   
5. Select your preferred language
   
   
   
6. Click "Next"
   
   
   
7. Read the agreement, select "I accept the agreement", and press "Next"
   
   
8. Choose whether you want a desktop / quick launch icon
   
   
9. Press "Install"
   
   
10. Select whether you want to launch the program and click "Finish"

If after attempting to follow these steps you fail to install the file, please read the following help section.

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I can't Install the CrossLoop Application / File is Corrupt Message

The only known reason why you could be unable to install the CrossLoop Application is because your firewall/security program might block or disable our install file. As a result you may get a message that the file is corrupt when you try to run the CrossLoop Installer. Some security software blocks our install because it is a desktop sharing program that uses TightVNC. If you are concerned about security, please visit the security section of our help pages.

Please follow these steps to install the CrossLoop Application:

1. Disable your security program
2. Download the most current version of the CrossLoop application
3. Install CrossLoop

After installation you will need to configure your firewall to allow CrossLoop to work. The details on how to configure your firewall are provided in the connection troubleshooting help page.

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