Selecting an Expert

CrossLoop provides you access to thousands of Experts who can solve your computer problems instantly. All you need to do is get connected with the right Expert. This document provides you various ways of getting an Expert computer service. However, if you were stumped on finding the right Expert among thousands of others, the best thing is to look at one's profile. It is a great resource to know one's expertise and customer service skills. Here are a few tips to help you assess one's profile:

• The stars at the top of one's profile are a measure of the total amount of positive feedback the Expert received from customers. (These appear after the Expert received 10 or more feedback).

• Details regarding number of customers, problem resolution rate, etc., can be seen below the stars which give an idea about an Expert's skill level and customer service.

• You can look at the certifications of an Expert to get an idea of his/her technical knowledge.

• The Rates section gives you the Expert's service charges and other benefits he/she provides. Look out for customized packages provided by certain Experts. In case, you are not clear about the charges, you can chat with the Expert and find it out.

• The Recent Activity column on the right gives you details regarding the persons he/she has chatted, transacted and received feedback.

• The Feedback column at the bottom is a reflection of other customers' opinions on the service provided by the Expert.

• In addition, you may also look at one's Linkedin or Twitter profile to get to know more about a particular Expert. You can look at one's Linkedin profile by clicking the "See more about me" link in his profile. The twitter link is at the bottom of the "My Recent Activity" column. Note that the Expert should have enabled these for you to access them.