The CrossLoop Marketplace - Referring a Customer to Another Helper
It is very exciting to receive a new customer through CrossLoop. However, what if you are unable to resolve their issue? At that point your best bet is to refer that customer to another helper. This way your customer will be satisfied. In this page we provide infomation on some of the main topics around referring customers:
- Why do I want to refer a customer to another helper?
- Typical Flow on Referring a Customer to Another Helper
- What if I cannot find a qualified Helper?
Why do I want to refer a customer to another helper
One of the best ways to improve sales and get return business is to make sure that all your customers have their issues resolved. Especially if you also take the time to ensure their issues are resolved when you do not have the specialty, time, or tools to resolve it. Not to mention that other Helpers will be more likely to refer their Customers to you when you have referred a Customer to them. It's a symbiotic relationship; one Helper scratching another Helpers back.
Typical Flow on Referring a Customer to Another Helper:
Our customers have communicated to us very strongly that they always expect to receive a solution to their issues when visiting CrossLoop. As mentioned above if you are unable to solve the customer's issue or even If you do not understand the request, you should refer the issue to another Helper. However, what If you cannot find an available or qualified Helper? In this case, please pass them along to CrossLoop directly by emailing refer@crossloop.com. We need to do everything to improve the customer's experience and this method will help to provide a positve association with CrossLoop and encourage return visitis. CrossLoop will respond to your message and contact the customer.
Finally, remember that passing on customers, for issues you cannot resolve, helps you build your network of Helpers that can help further build your business. Good luck and happy networking!