Frequently Asked Questions (FAQ's) - Experts

Q) Is CrossLoop free for Commercial use?
A) At this time the basic Crossloop screen sharing application can be used for commercial purposes. For premium features like product branding and unattended remote access, you can purchase Crossloop Pro or Crossloop Home.

Q) I forgot my account password. What should I do?
A) You can choose a new password by following these steps:

1. Click here.
2. Enter the email address you used when you created your CrossLoop account.
3. Check your email and click on the link sent.
4. Choose a new password.

Q) How do I delete my CrossLoop account?
A) Please email us from the email id you used while signing up with CrossLoop, indicating that you want your account removed and we'll eliminate your account.

Q) Is CrossLoop available even for Mac?
A) CrossLoop is publicly available for Mac computers with Intel processors as a beta version for anyone to seamlessly share desktops across Windows and Mac OS X! If you want to download the application please go to our download page.

Q) I have some technical problems using CrossLoop. How can I get help?
A) If you have installation problems, click here
If you are experiencing, slow screen sharing, click here.
If you cannot connect with a remote user, click here.
If you are frequently getting disconnected, click here.
Want to understand Error messages, click here.

If you have a technical problem other than any of these, please contact us at support@crossloop.com. We will get back to you as soon as possible.

Q) The viewer (screen) is very small (or big) that I am not able to view it properly. How can I change the size of the viewer?
A) Click on the Gear icon on the CrossLoop application and select Settings --> "Change Image Scaling" --> "Auto Image Scaling". This will make sure that viewer is in the right size. In case, you wish to have a big viewer, you can select "No Image Scaling".

Q) How can I check the status of my payments?
A) You can view the details of transactions in your console. It gives the details of all your paid/unpaid transactions, eligible payouts, screen sharing sessions, etc.

Q) How do I get paid?
A) CrossLoop will remit funds to Experts minus our fee for all paid services twice a month as per our Terms of Use. All funds will be sent to the Expert's PayPal account or sent via check. Currently this is the fastest turnaround we can provide, but hope for a faster process in the future.

Q) What are CrossLoop's charges?
A) CrossLoop charges Experts 15% of final fees from their completed help session with CrossLoop Referred customers and 5% of transactions with Self-Referred customers. More information here.

Q) How can I bill my customer?
A) You can login to your Console and submit a bill which will be emailed to the customer. Exact details can be found here.

Q) I have setup my Expert Profile but do not see myself in the search results.
A) Please make sure that your profile is complete. Once you have done so, it normally takes about an hour before you will be able to view your profile in the search results.

Q) I did not get my confirmation email.
A) Please follow the instructions here to help you confirm your account.

Q) How can I edit my Profile?

A) If you want to change your profile information on CrossLoop, please follow these steps:

1. Login to your account.
2. In your profile page, press "Edit Profile".
3. Make any change you want.
4. Press "Save and Update".