The CrossLoop Application - Connection Types
This help section provides information on the different connection types that the CrossLoop application provides and guidance on how to optimize connection speed:How do I know what kind of connection I have
The CrossLoop client will always attempt to establish a Peer to peer connection between the two computers. If a "Peer to Peer" connection is not possible it will create a "Relay" connection and all information will go through our server.If you are experiencing a slow connection speed you are probably using a relay connection. In order to find out whether this is the case you can follow these steps:
- Connect to another computer
- Click on the CrossLoop Icon in the upper left corner of the CrossLoop application
- Choose "About" from the drop down menu
If there is a P2P section at the bottom of the about screen, you have a P2P connection. See below example:
If you can't establish a Peer to Peer connection please contact us through our online support forum here providing as detailed a description as possible of both computers and the time when you experienced the problem, and we might be able to find out why you can't.How can I make it go faster
You can adjust the image quality to speed up performance. In order to do so you should follow these steps:Once you make this change it will remain in that mode until you change it again.
- Before establishing the connection click on the gear icon on the access computer
- Click on "Change Image Quality" from the menu
- Set it to low image quality to speed up performance
