CrossLoop to Offer Wide-Ranging Set of Tech Services for Lenovo's Think-Branded PCs Via CrossLoop's Crowdsourced Community of 20,000+ Experts

Monterey, CA, June 14, 2011

CrossLoop's Global Community Mobilized to Provide On-Demand Remote Support Services Anytime, Anywhere

MONTEREY, CA--(Marketwire - Jun 14, 2011) - CrossLoop, the world's largest on-demand tech-support community and the first destination for people needing help with technology, today announced a new agreement to provide Lenovo's small business and home office customers with a comprehensive solution for tech support via CrossLoop's service platform. Lenovo selected CrossLoop after reviewing the breadth and depth of the capabilities of the CrossLoop community of more than 20,000 technology experts.

Under the agreement, Qualified CrossLoop experts are now in position to provide Premium Tech Support Solutions to Lenovo customers 24x7 anywhere there is an Internet connection. These experts will serve as a complement to the Lenovo alerts that make customers aware of potential hardware and software diagnostic issues. The initial list of on-demand services available to Lenovo customers via CrossLoop experts will range from quick diagnostics, PC tune-ups, help with enhanced data backup and restore to getting the latest software and driver updates.

"Our collaboration with CrossLoop extends the capabilities of our Toolbox feature so that customers can get advice on a broad range of topics, regarding their PC and beyond," said David Cree, Director of Business Development, Lenovo. "With CrossLoop's network of experienced professionals, customers can get help 24x7 right when they need it."

"This collaboration represents Lenovo's commitment to providing a world-class customer experience, while also addressing a common challenge for consumer technology manufacturers," said John Zicker, CrossLoop's CEO. "Consumers often reach out to the manufacturer with questions or problems that have nothing to do with the technology they've purchased -- they simply don't know where else to turn. The CrossLoop community now bridges the problem and solution -- on-demand, anytime, anywhere."

About CrossLoop

CrossLoop provides a powerful combination of social networking, crowdsourcing and remote access technologies to create a unique online Tech Support Marketplace where anyone with a computer problem can get immediate, on-demand assistance from more than 20,000 experts in 188 countries around the world. The CrossLoop approach allows users, regardless of their own technical expertise or inexperience, to instantly find the right expert to help them with their unique problem -- 24/7/365 -- no matter where they are in the world. To learn more, or to become part of the CrossLoop community, please visit www.crossloop.com.

CrossLoop Launches Industry's First Crowdsourced Channel Program

Campbell, CA, March 1, 2011

Security Giant AVG Signs as First Partner to Leverage the 'Crowd as Channel'

CAMPBELL, CA--(Marketwire - March 1, 2011) - CrossLoop's unique combination of award-winning desktop sharing technology and industry's largest crowdsourced community of tech experts provides businesses and individuals with real-time, low-cost, remote technical support and training. Today, CrossLoop announced the industry's first-ever crowdsourced Channel Program. The Program creates a completely new way for millions of individual users to experience the benefits of reliable, accountable crowdsourced services while still relying on the product brands they know and trust. The Program also enables software and services vendors to reach a previously elusive set of potential customers via a source (the CrossLoop Expert Community) already trusted by the end-users of their products.

Global security software maker AVG is the first to join. CrossLoop's new Channel Program not only allows end users to more quickly and easily achieve the security and safety provided by AVG products, but gives the more than 32,000 CrossLoop Pro independent technical experts the chance to become solution providers of the AVG security products they're already installing as part of the help and support they give their customers.

For example, when an end-user turns to a CrossLoop Expert for help in removing malware or viruses from a computer, that expert can now assist that customer with the purchase, download, installation and configuration of AVG security software. This allows faster, better support for the end customer while also allowing vendors to lower customer support costs by offering immediate, guided support by CrossLoop experts trained in servicing their products from within the support section of their site.

AVG protects users from the ever-growing incidence of Web threats, viruses, spam, cyber-scams and hackers on the Internet. AVG has nearly two decades of experience in combating cyber crime and one of the most advanced laboratories for detecting, pre-empting and combating Web-borne threats from around the world.

AVG knows that the expanding online access and interconnectedness prized by hundreds of millions around the world come with increased risks. AVG's powerful, easy-to-use protection software solutions shield Internet users from these potential risks. Together with a powerful CrossLoop Pro-user team, skilled technology professionals will be able to provide the end customers the choice of purchasing AVG software as well as a complete range of support and repair services.

"CrossLoop's game-changing combination of technology and community gives us a very exciting opportunity to reach and form new connections with independent tech professionals," said Rocco Donnino, Senior Vice President Global Strategic Alliances at AVG. "This program will allow us to add them to a list of more than 6,000 AVG resellers and solution providers as well as increase our community of AVG's People-Powered Protection movement."

"This partnership is a win-win-win," said John Zicker, CrossLoop CEO. "AVG will reach a previously unreachable channel of tens of thousands of crowd-based service providers, our crowdsourced community of CrossLoop tech professionals will have the opportunity to develop a completely new revenue stream for their own businesses, and the customers that turn to CrossLoop tech professionals will get faster resolution to PC security issues as well as the peace of mind that comes from using AVG's world class products."

About AVG
AVG is a global security software maker protecting more than 110 million consumers and small businesses in 170 countries from the ever-growing incidence of Web threats, viruses, spam, cyber-scams and hackers on the Internet. AVG has nearly two decades of experience in combating cyber crime and one of the most advanced laboratories for detecting, pre-empting and combating Web-borne threats from around the world. Its free, downloadable software allows novice users to have basic anti-virus protection and then easily upgrade to greater levels of safety and defense when they are ready. AVG has nearly 6,000 resellers, partners and distributors globally including Amazon.com, CNET, Cisco, Ingram Micro, Play.com, Wal-Mart, and Yahoo!. For more about AVG, please visit www.avg.com.

About CrossLoop
CrossLoop is a consumer Internet company that empowers everyone to help someone anywhere in the world with its free and easy-to-use software application for desktop sharing. CrossLoop connects computer users with trusted, qualified service providers and friends who can provide the support they need quickly and conveniently.

CrossLoop opens up a whole new world of collaborative possibilities. People of any level of technical expertise can now remotely collaborate with others over the Internet. Many of the problems and frustrations associated with using computers can be solved if those who have the answer to a PC problem can quickly link to those who have the problem. For more information please visit, www.crossloop.com

CrossLoop and BitDefender Partner to Offer Malware Protection to CrossLoop's Expert Community

Mountain View, CA, December 16, 2010

BitDefender's award winning anti-malware solution will be offered within CrossLoop's crowd-sourced Channel Program.

--(PR.com)-- CrossLoop's unique combination of award-winning desktop sharing technology and industry's largest crowd-sourced community of tech experts provides businesses and individuals with real-time, low-cost, remote technical support and training. Today, CrossLoop and BitDefender have partnered together to offer malware protection and comprehensive internet security solutions to CrossLoop's Expert Community within the Channel Program. The program, the industry's first crowd-sourced channel program, creates a completely new channel whereby software and services vendors can gain access to a previously elusive set of potential customers (millions of individual users and small companies) via a source (the CrossLoop Expert Community) already trusted by those customers. The program also empowers the independent IT experts within that channel to become a one-stop, personally accountable tech-support shop for their customer's frustrating computer technical problems.

BitDefender's award winning Antivirus Pro, Internet Security, and Total Security solutions are now available to the CrossLoop community. BitDefender products use proactive technology to detect malware that have yet to be seen, like zero day threats, and to protect computer users against the various cyber threats.

"CrossLoop has built a unique community of independent IT professionals - many of whom use our products on a regular basis," said Peter Laakkonen, GM of OEM and technology licensing for BitDefender. "This partnership gives BitDefender the opportunity to expand our footprint in that community of crowdsource experts, and to help those experts grow their businesses and increase their customer satisfaction while making the best proactive security products available to their customers."

"We're extremely pleased for a respected, global security company like BitDefender to have partnered with us to offer malware protection within CrossLoop's Channel Program," said John Zicker, CrossLoop CEO. "The growth of this new program is testament to the size and importance of this new channel. With more than 30,000 independent IT professionals already part of this community, we predict it will grow very rapidly as awareness grows about this completely new revenue stream."

About BitDefender
BitDefender is the creator of one of the industry's fastest and most effective lines of internationally certified security software. Since its inception in 2001, BitDefender has continued to raise the bar and set new standards in proactive threat prevention, emerging as the industry's anti-malware innovator. Every day, BitDefender technology protects tens of millions of home and corporate users across the globe -; giving them the peace of mind of knowing that their digital experiences will be secure. BitDefender has become a preferred choice for leading Independent Software Vendors (ISVs), hardware vendors, service providers, and marketing companies worldwide, who want to license content security technology and implement them within their products. More information about BitDefender and its OEM products are available at www.bitdefender.com/site/view/oem-partners.html. Additionally, BitDefender's www.malwarecity.com provides background and the latest updates on security threats helping users stay informed in the everyday battle against malware.

About CrossLoop
CrossLoop is a consumer Internet company that empowers everyone to help someone anywhere in the world with its free and easy-to-use software application for desktop sharing. CrossLoop connects computer users with trusted, qualified service providers and friends who can provide the support they need quickly and conveniently.

CrossLoop opens up a whole new world of collaborative possibilities. People of any level of technical expertise can now remotely collaborate with others over the Internet. Many of the problems and frustrations associated with using computers can be solved if those who have the answer to a PC problem can quickly link to those who have the problem. For more information please visit, www.crossloop.com

CrossLoop Announces First Android App to Empower World's Largest Crowdsourced Tech Support Community

SAN JOSE, Calif. - November 22, 2010

SAN JOSE, Calif.--(BUSINESS WIRE)--CrossLoop's unique combination of award-winning desktop sharing technology and world's-largest crowdsourced community of tech experts provides businesses and individuals with the ability to offer real-time, low-cost, remote technical support and training. Today, the company announced CrossLoop Remote Access for Android, the first app to enable independent and freelance tech support experts to serve their customers any time and from any location.

"Combined with CrossLoop Pro, CrossLoop Remote Access for Android gives that expert the tools they need to quickly launch and build a turnkey, 'tech support business in your pocket' - or just help his mom." CrossLoop has long delivered convenient remote support and desktop sharing technology, payment and marketing capabilities to more than 30,000 tech experts, giving them everything they need to run a remote tech support business. The new CrossLoop Remote Access for Android is a powerful tool that will immediately enable them to manage their customers remotely - a path to increased customer loyalty and revenue.

"For my customers, computer problems are frustrating and expensive, and CrossLoop's Android app let's me help them get back to work anytime, from anywhere," said Nick Lockard of NickLockard.com Remote Services. "I've been a CrossLoop Pro user for some time, and found this new capability so compelling that I immediately upgraded to an Android phone."

"An IT tech expert needs immediate access to the problem he's trying to solve, whether he runs a small tech-support company, is a freelancer or is just a guy trying to remove a virus from his mom's PC," said John Zicker, CEO of CrossLoop. "Combined with CrossLoop Pro, CrossLoop Remote Access for Android gives that expert the tools they need to quickly launch and build a turnkey, 'tech support business in your pocket' - or just help his mom."

Pricing and Availability

CrossLoop Remote Access for Android is available at no charge for users of CrossLoop Pro, the premier remote-access service for both the small business and crowdsourcing IT sectors. For details, visit www.crossloop.com.

About CrossLoop

CrossLoop is a consumer internet company that empowers everyone to help someone anywhere in the world with its free and easy-to-use software application for desktop sharing. CrossLoop connects computer users with trusted, qualified service providers and friends who can provide the support they need quickly and conveniently.

CrossLoop opens up a whole new world of collaborative possibilities. People of any level of technical expertise can now remotely collaborate with others over the internet. Many of the problems and frustrations associated with using computers can be solved if those who have the answer to a PC problem can quickly link to those who have the problem. For more information please visit, www.crossloop.com.

Plimus Now Offering CrossLoop Remote Technical Services to Vendors and Affiliates

Mac Users Can Access Thousands of Experts for Immediate, Remote Tech Support

SAN JOSE, Calif. - October 1, 2009 - Plimus, Inc., provider of the leading independent outsourced e-business platform, is now offering CrossLoop's online tech support and training services to all vendors and affiliates in the Plimus network.

CrossLoop, the leading online network of certified, world-class technology professionals, offers individuals and businesses low-cost, remote technical support and training. Vetted experts are available around the clock to take control of a customer's computer and solve technical problems remotely using CrossLoop's free, easy-to-use, award-winning desktop sharing software, which has been recommended by the Wall Street Journal, NY Times, Forbes, PC Advisor, and Business Week. With a 99% customer satisfaction rating, CrossLoop is known for friendly service, the highest success rates, quick solutions, and fair prices. Plus, CrossLoop stands behind its service with a full money-back guarantee.

Plimus vendors can now offer these IT and training services to their customers alongside their own products, earning money with each sale, allowing them the opportunity to quickly generate additional revenue with minimal effort. For example, a software vendor may offer a "Do It For Me Download" service whereby a CrossLoop expert will assist the end customer with the download, installation and configuration of the software application. This service better supports the end customer while also allowing vendors to lower customer support costs by offering immediate, guided support by CrossLoop experts trained in servicing their products from within the support section of their site.

"Plimus is committed to serving the needs of our growing Vendor base," commented Simon Jones, VP of Marketing for Plimus. "Offering CrossLoop's world-class remote technical services is yet another way for our sellers to enhance their product offerings."

In addition to their wide service catalog, CrossLoop's support of anti-virus software, networking, security, and software training complement well Plimus' extensive product catalog and Vendor community.

Plimus Vendors can also request custom support packages that can include installation, configuration, training, or troubleshooting for the vendor's own software or hardware, with immediate, online fulfillment delivered by trained CrossLoop experts.

"We are excited to partner with Plimus' best-in-class e-commerce platform and their large, growing network of vendors and affiliates," added Lisa Alderson, CEO of CrossLoop. "Through this partnership, Plimus vendors can now deliver premium technical services to their customers, turning a cost center into a revenue enhancement opportunity, while affiliates can benefit from an increased revenue stream."

Interested parties should contact CrossLoop to jointly define custom service packages to sell to their customers.

About Plimus

Plimus, Inc., a global e-commerce solutions provider, builds and manages online businesses for thousands of software publishers, web hosting companies and online retailers. Plimus helps companies and publishers of all sizes maximize online revenues and reduce the costs and risks of running an e-commerce operation. The company's award-winning platform offers order management, fraud prevention, export controls, tax management, physical and digital product fulfillment, multi-currency and multi-language support, advanced reporting services, marketing tools, licensing management, an affiliate network, and much more. For more information, visit www.plimus.com.

About CrossLoop

CrossLoop is redefining the tech support category for consumers and small businesses by providing immediate, low-cost access to qualified help anytime and anywhere. Through its easy-to-use desktop sharing software and network of technology professionals, CrossLoop connects computer users with trusted, qualified independent service providers. Available in 21 languages and used by individuals and businesses in over 190 countries, CrossLoop serves over two million users and has enabled more than 100 million "help minutes" to provide technical support, training and collaboration around the globe. CrossLoop is backed by El Dorado Ventures and Venrock. For more information, please visit www.crossloop.com.

CrossLoop Now Provides Support for Mac Users

Mac Users Can Access Thousands of Experts for Immediate, Remote Tech Support

CAMPBELL, Calif. - May 4, 2009 - CrossLoop, Inc., an Internet company that enables consumers and small businesses to receive help through independent service providers and technology, today announced Mac users can now gain easy access to immediate and qualified technical support. Through a Mac-specific beta version of CrossLoop's award-winning, free desktop sharing software, CrossLoop enables Mac users across the globe to find immediate help and training for virtually any tech issue - anytime, anywhere.

CrossLoop Mac compatibility enables a more seamless experience while providing application training and support across platforms, whether users enlist tech-savvy family and friends for free or access CrossLoop's network of tech Helpers for professional support. Users can now transfer files seamlessly, from Mac to Mac, Mac to Windows, or Windows to Mac. This is especially valuable to consumers switching from a PC to a Mac. Consumers can now receive tech support from CrossLoop's network of trusted, qualified service providers, regardless of their computing platform preference.

"Mac compatibility has been the most sought after feature among our rapidly growing user base," said Lisa Alderson, CrossLoop's chief executive officer. "Consumers and small businesses look to CrossLoop Helpers for assistance with everything from removing computer viruses and backing up data to training for thousands of software programs or simply synching an iPhone. We're happy to now be able to offer users the support they need across platforms."

According to a recent Parks Associates survey¹, mixed computer households - including both PCs and Macs - are 38% more likely to have reported the need for technical support in the past year. These households are 55% more likely to use professional tech support services to resolve home computer problems.

"As growing numbers of households are using both Macs and PCs, it will be imperative that support vendors support this mixed environment," said Kurt Scherf, vice president and principal analyst with Parks Associates. "Adding Mac support will allow CrossLoop to extend its unique service offerings to a growing number of households in need."

CrossLoop's easy-to-use, free desktop sharing technology simplifies working securely with others in different physical locations across diverse network environments. Combined with the community of more than 10,000 technology experts, CrossLoop brings personal relationships back to tech support. Technology experts in the CrossLoop Marketplace have a wide range of expertise, including hardware support, software and applications support and training. Users have logged over 100 million help minutes to date, which translates to more than 190 years of connectivity in less than three years.

CrossLoop continues to grow its platform and service to help solve customers' tech support issues. Over the last year, the number of Helpers in the Marketplace has increased more than 430 percent. The total number of help sessions has grown 380 percent to over five million sessions.

The CrossLoop Help Marketplace and CrossLoop's free desktop sharing software are available at www.crossloop.com.

About CrossLoop

CrossLoop is redefining the tech support category for consumers and small businesses by providing immediate, low-cost access to qualified help anytime and anywhere. Through its easy-to-use desktop sharing software and network of technology professionals, CrossLoop connects computer users with trusted, qualified independent service providers and tech-savvy friends who can provide the support they need immediately. Consumers and small businesses lose productivity due to lack of accessible, knowledgeable tech support resources. CrossLoop makes finding and working with tech support professionals fast, friendly and affordable. Available in 21 languages and used by individuals and businesses in over 190 countries, CrossLoop serves over two million users and has enabled more than 100 million "help minutes" to provide technical support, training and collaboration around the globe. CrossLoop is backed by El Dorado Ventures and Venrock. For more information, please visit www.crossloop.com.

¹ Customer Support in the Digital Home, a survey of more than 2,000 U.S. broadband households conducted in Q2 2009.

Media Contact:

Leah Davis, MS&L

916-983-6965

leah.davis@mslworldwide.com