CrossLoop Launches Transaction System for Tech Support Help Marketplace

CAMPBELL, Calif. - November 18, 2008 - CrossLoop, Inc., the world's leading "Help Marketplace" where low-cost, qualified technical help is immediately available, today launched a new payment system. This empowers technology experts in its Help Marketplace to more effectively provide computer support and training to consumers and small businesses. It comes with a 48-hour money back guarantee to ensure customer satisfaction. Additionally, the new transaction system simplifies payment processing for CrossLoop Helpers and customers by accepting any major credit card and PayPal, while tracking each tech support interaction.

CrossLoop's very popular and easy-to-use desktop sharing technology simplifies working securely with others in different physical locations across diverse network environments. Combined with the Help Marketplace, a community of more than 13,000 technology experts in over 130 countries, CrossLoop brings personal relationships back to tech support and helps with virtually any technology issue. Technology experts in the Help Marketplace have a wide range of expertise, including hardware support, software and applications support and training, and have logged more than 65 million help minutes to date (equivalent to 120 years of connectivity amongst users).

"Our new transaction system lets us handle all payments for services provided through the Help Marketplace and adds another layer of assurance for customers with our 48-hour money back guarantee," said Lisa Alderson, CrossLoop's chief executive officer. "Meanwhile, it lets Helpers provide estimates, track service sessions and process payments more effectively."

The Help Marketplace community of tech experts – ranging from independent technology specialists to engineers from large technical support companies – will now be able to provide quick service estimates, track service sessions and history, and monitor the status of all transactions. The new system also incorporates a console for customers to view their help session history and easily return to experts who have successfully helped them in the past.

"This is a great move on CrossLoop's part, with a fair commission system and service guarantee," said Howard Weiss, a CrossLoop Helper who is an Instructor at Pima Community College and a small business owner of Tucson Computer Training in Tucson, Ariz. "It will significantly help me grow my business and build customer loyalty."

CrossLoop continues to grow its platform to help solve customer's tech support issues and is committed to investing in the experts in its Help Marketplace. Unique features for the Help Marketplace community include dynamic profiles that update Helpers' information in real time, the ability to measure their expertise and build their reputations, as well as powerful tools to market and promote themselves.

The CrossLoop Help Marketplace and CrossLoop's free desktop sharing software are available at www.crossloop.com.

About CrossLoop

CrossLoop is redefining the tech support category for consumers and small businesses by providing immediate, low-cost access to qualified help anytime and anywhere. Through its easy-to-use desktop sharing software and Help Marketplace, CrossLoop connects computer users with trusted, qualified service providers and tech-savvy friends who can provide the support they need immediately. Consumers and small businesses lose productivity due to lack of accessible, knowledgeable tech support resources. CrossLoop makes finding and working with tech support professionals fast, friendly and affordable. Available in 21 languages and used by individuals and businesses in over 190 countries, CrossLoop serves over 1 million unique users and has enabled more than 65 million "help minutes" to provide technical support, training and collaboration around the globe. CrossLoop is backed by El Dorado Ventures (www.eldorado.com) and Venrock (www.venrock.com). For more information, please visit www.crossloop.com.

Media Contact:

Leah Davis, MS&L

916-983-6965

leah.davis@mslworldwide.com

CROSSLOOP SECURES $6 MILLION SERIES B FUNDING TO EXPAND GLOBAL TECH SUPPORT MARKETPLACE

Venrock Leads Round, Richard Moran and Andre Haddad Join Board of Directors

CAMPBELL, Calif. - Sept. 15, 2008 - CrossLoop, Inc., which has built the world's largest network of computer support and training professionals offering personalized help using its award-winning desktop sharing software, today announced that it has raised a $6 Million Series B round of financing led by Venrock, a premier venture capital firm founded by the Rockefeller family, and has added two new members to its Board of Directors. El Dorado Ventures, which led the company's Series A financing, joined the round.

Richard Moran, a partner at Venrock and 25-year Silicon Valley veteran, joined the Board along with Andre Haddad, CEO of Shopping.com (an eBay company) and prior SVP of product at eBay.

CrossLoop, which enables individuals and small businesses to receive technical support and computer training through free desktop sharing software, will use the funding to advance product development and expansion, as well as for sales and marketing.

"As technology becomes complex and ingrained into every facet of our lives, both at work and at home, it is important for users to have immediate and affordable access to support solutions from professionals who care about their problems," said Venrock's Moran. "CrossLoop is becoming the go-to marketplace for individuals and small businesses in need of technology support and for professionals who are looking to share their expertise and expand their client base."

"CrossLoop has put tremendous effort into boosting its marketplace to over one million users spread across 190 countries by leveraging social media tactics and engaging its community in its growth," said Haddad, who built a name for himself in the world of global online marketplaces through his work at eBay and iBazar, which was sold to eBay for $140 million in 2001. "I admire the company's tenacity and dedication to building a much-needed global marketplace for tech support online, and look forward to working with them to expand this base and its offerings even further."

Launched in late 2006, CrossLoop provides software that helps connect people with trusted contacts - both friends and professional service providers - to provide technical support, training and collaboration. Recognizing that technology support has historically been a difficult and expensive process, this year CrossLoop introduced the Help Marketplace, a community of trusted technical experts ranging from independent specialists to engineers at large tech support companies.

By visiting CrossLoop.com, those needing help can quickly identify the support professional they need to solve their problem and get immediate help remotely. With over 10,000 user-rated professionals in more than 130 countries, CrossLoop offers technical support and training for thousands of different software programs and a broad selection of hardware and networking related issues. Professional service fees start at just $5 an hour and average $50 an hour - just a fraction of traditional tech support service fees.

"We are excited to partner with our new Board members and investors to redefine how people get help on their computers by bringing low price, convenience and selection directly to the consumer and small business anywhere and everywhere," said Lisa Alderson, president and CEO, CrossLoop, Inc. "The customer response has been overwhelming, with over 90 percent of users finding immediate success. We have hundreds of Helpers standing by, ready to help right now."

About CrossLoop

CrossLoop (http://www.crossloop.com) is a consumer Internet company that makes helping other people fast, friendly and cost-effective by empowering any two people anywhere in the world to connect live via computer. Through its easy-to-use desktop sharing software and global, user-verified Help Marketplace, CrossLoop connects computer users with trusted, qualified service providers and friends who can provide the support they need quickly and conveniently. Available in 21 languages and used by individuals and businesses in over 190 countries, CrossLoop serves over 1 million unique users and has enabled more than 50 million "help minutes" to provide technical support, training and collaboration around the globe. CrossLoop is backed by Venrock (http://www.venrock.com), El Dorado Ventures (http://www.eldorado.com) and Altura Ventures (http://www.altura.com). For more information, please visit www.crossloop.com.

About Venrock

Venrock is a premier venture capital firm with offices in Palo Alto, New York, Cambridge, MA, and Israel. Originally established as the venture capital arm of the Rockefeller family, Venrock continues a seven-decade tradition of partnering with entrepreneurs to establish successful, enduring companies. Having invested $2.2 billion in 417 companies resulting in 124 IPOs over the past 39 years, Venrock's investment returns place it among the top tier venture capital firms that have achieved consistently superior performance. With a primary focus on technology, healthcare, and energy, portfolio companies have included Adify, Adnexus Therapeutics, Apple Computer, Check Point Software, DoubleClick, Illumina, Intel, Millennium Pharmaceuticals, Sirna Therapeutics, StrataCom, and Vontu. For more information, please visit Venrock's website at www.venrock.com.

About El Dorado

El Dorado Ventures (EDV) is a leading entrepreneur-focused, early-stage venture capital firm with over two decades of success. Entrepreneurs see EDV as a trusted investment partner who shares their vision and helps them succeed by providing ongoing strategic guidance and access to a wealth of industry contacts. With $750 million in capital under management, the firm invests across the information technology spectrum, from semiconductors and systems to communications, software and services, targeting both consumers and the enterprise. El Dorado's early-stage investments have included Compellent Technologies, Cyras Systems, EarthLink, Efficient Networks, Novellus and NuSpeed Internet Systems. Numerous EDV portfolio companies have gone public or been acquired by major technology companies including AT&T, Ciena, Cisco Systems, nVidia, Siemens, Texas Instruments and Yahoo. For more information, please visit www.eldorado.com.

For further information, please contact:

Theresa Maloney

Cogenta Communications

theresa@cogentacom.com

925.287.1509

Kelly Krebs

Horn Group, Inc. for Venrock

kkrebs@horngroup.com

415.905.4059

CAMPBELL, Calif. - April 22, 2008 - CrossLoop, Inc., creator of the world's easiest to use secure desktop sharing software, today unveiled its new online community - the Help Marketplace - available now for free. CrossLoop Help Marketplace customers can quickly find and connect to trusted technical experts who can provide troubleshooting assistance, technical support, and training for any computer problem or need.

Whether it's learning how to use a new accounting software package or how to improve the performance of your PC, everyone needing computer assistance now has instant access to the growing CrossLoop community of more than 5,000 user-rated technical experts ranging from independent specialists to engineers at large tech support companies.

By searching through detailed technical expert profiles, those needing help can quickly identify the support professional they need to solve their problem, view ratings and reviews from others who have used their services, and initiate a personal support engagement.

Once connected to a technical expert, the CrossLoop software provides easy-to-use desktop screen sharing so that helpers and those they are helping can collaborate as if they were working side by side. The fast-to-download solution enables any two Windows PCs on earth to connect and share screens. Computers connected by CrossLoop can also exchange files and switch control for a truly collaborative user experience, allowing technical experts to solve problems more efficiently from remote locations.

"Until now, finding trustworthy tech support has been painfully inconvenient and stressful, riddled with travels through a call center or to a retail chain," said Lisa Alderson, president and CEO, CrossLoop, Inc. "We designed the CrossLoop Help Marketplace to reduce frustration and dramatically improve how people both give and receive help on their computers. The collective knowledge found in our growing community of Helpers provides the means to address any technical issue and enables more personalized service. Our global, user-verified helpdesk with person-to-person support will put 'care' back into customer care."

"CrossLoop is really amazing," said Helen Amelio of Tampa, Florida, after being helped by a service provider over 700 miles away in Tennessee. "Your program makes it so much easier to have someone else take care of simple problems remotely. It was fun to watch my cursor move around and solve my problem while I vacuumed my room. CrossLoop is the best thing I've seen in a long time."

"I am a huge fan of CrossLoop," said Kevin Armstrong, owner, Acclaim PC Services, a tech support company out of Ohio with more than 40 credentialed systems engineers that support small-to-medium sized enterprises. Acclaim PC was built to take the stress out of technology, and thanks to CrossLoop, it can more easily and efficiently service computer issues whenever they arise and wherever customers reside. "The market potential here is great. Not only can I help people in less time, creating cost savings for my clients, but I also see tremendous potential for me to develop my customer base. Every time I use CrossLoop to service a customer, my reputation automatically grows stronger in the network, and my services become more valuable."

The CrossLoop desktop sharing software available today is free to download for both personal and business use. Current users of CrossLoop's free desktop sharing software range from professional service providers helping hundreds of clients to large organizations providing help-desk support to remote office employees and specialty consultants to individuals helping friends and family members across geographies.

The CrossLoop Help Marketplace and CrossLoop's free desktop sharing software are live and available now at http://www.crossloop.com.

About CrossLoop