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Mike Kelly

( 11 ratings )
8 Customers
100% Would use this helper again

60 mins help for the price of 30 (registered users only). Valid till 31st Dec 2011

Expertise:

Computer Security, Networking, VOIP, Rootkits

Additional topics:

All Win 0/S, Microsoft Office, Wifi, Mobile Broadband, Anti Virus Installation & configuration, System Configuration, Software Patching, Software Installation or Removal, Virus Removal, Spyware Removal, Trojan Horse detection & Removal, Diagnosing Hardware issues, Improving Computer Performance, Trouble Shooting, Computer Optimisation, Slow Computer issues

Actively involved in the field of IT since 1992. 14 years software experience, running my own ICT business. Vast range of experience and expertease in numerous fields. I prefer the challenges of working on computer security and optimisation issues.

I keep costs as low as possible and only recommend chargable software if I think it will help your particular circumstances. Most of the software I recommend is self reliant and will run happily in the background, with little or no user interaction. (Although the more experienced can also tweat software to their needs).

I do very little promotional work. Most of my clients are returning clients and new clients are generally through word of mouth. This is my first real attempt to promote my service to a wider audience.

I also offer a 24/7 telephone support service, using agents in different time zones (Including the UK and US) to keep costs down. All calls seamlessly routed through a single number.

Many of my customers eventually move to yearly service contracts, (with optional 7 day a week coverage). I extend this option here once the system is running normally. These contracts are reviewable on a yearly basis.

I pride myself on a personal service and have maintained a 100% satisfaction record from customers who have filled in feed back forms.

If you can connect to a Broadband connection, I can isolate and fix most problems. NO FIX, NO CHARGE!

A final word on confidentiality. I have learned over the years that customers like to keep what is on their computer PRIVATE. I agree with that view. The client can share what information they want. I never will.

CONFIDENTIALITY IS ABSOLUTELY GUARANTEED

Feedback
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Date Details Rating

View Comment Checking the payment process so I can talk my customers through any issues which might arise.
 - WheelieUK

View Comment Fast, efficient service. Definitely knew what he was doing. Payment was very easy, through Paypal.
 - WheelieUK

View Comment fantastic help
 - PatriciaL

View Comment very knowledgeable. my system is now working a lot better. thanks
 - PatriciaL

View Comment I asked for help to upgrade remote access software
 - ElizabethW

View Comment Mike was really good, he has a wide base of knowledge & so could help with a series of problems.
 - AnneL

View Comment Mike was very detailed in his response and helped me troubleshoot the problem. He also provided many suggestions for fu...
 - JonBurr

View Comment It is great, the only thing that I don't Like is that after each session I keep getting the feedback form.
 - Guest An***w

View Comment Weird but awesome
 - Guest An***w

Certifications
MCSE, CCNA
Rates
Estimates
Includes an estimate of assessing and diagnosing the problem.
FREE
First 15 Min
First 15 minutes of work performed once the estimate is approved
FREE
 
Standard Hourly Rate
$40
  Antivirus Removal From: Removal of infection and troubleshooting of security software issues.
$35.00 Total
  General Troubleshooting From: General Troubleshooting and repairs such as installation,upgrade, or updates of software
$20.00 Total
  Removal of Infection and Re-infection prevention from : Removal of infections, installation and or maintainence of appropriate security software to prevent re-infecton
$40 Total
  Online Tuition From: Cost dependent on type of tuition and level of skill and knowledge already. Proficient in a broad range of programmes, in the security & general use fields (I.e email web browsing and general matainence progirammes, as we as others mentioned in profile) Maximum Length of online training session 2hrs at a time.
$20 Total
CrossLoop transactions have a 48-hour money back guarantee
 
All purchases are covered by a 30 day money-back guarantee.
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